FAQs
How do I place an order?
Pick your jersey, choose your size, and add any personalization such as a name, number, or custom design. Add the item to your cart, then review your order details, personalization information, billing address, and shipping address carefully before completing checkout.
Can I change or cancel my order after checkout?
Every product is made to order, and your order begins processing once your payment has been authorized. If you need a change or a cancellation, email contact@bbjerseys.com as soon as possible and our team will tell you what is still possible for your order.
How do I know my order was placed successfully?
Your order begins processing after your payment has been successfully authorized by your payment provider. Once your package has been handed over to the shipping carrier, tracking information will be sent to you by email.
Why would my order be canceled or rejected?
We reserve the right to reject, cancel, or request changes to any order containing content that we reasonably believe may infringe intellectual property rights, violate applicable law, or breach our policies. Submitting an order does not guarantee that every requested design can be produced.
Can I fully customize my jersey?
Yes. You can personalize your jersey with your name, number, or custom design to make it uniquely yours.
Which payment methods do you accept?
We accept major credit and debit cards, securely processed through Stripe, as well as PayPal, Apple Pay, and Google Pay. Available payment methods may vary depending on your country, device, and browser.
Is my payment information safe?
Our website uses Secure Sockets Layer (SSL) encryption to help protect the information transmitted between your browser and our website, and payments are securely processed through trusted payment providers. BBJerseys does not directly store your complete credit or debit card details.
Which currency am I charged in, and are there extra fees?
Prices are displayed according to the country, region, and currency selected on the BBJerseys website, and the final order total is displayed at checkout before you complete your payment. Your bank or payment provider may charge currency conversion fees or international transaction fees.
Do I need to pay import fees?
No. All customs and tariff fees are covered by us, so you won't have any additional charges upon delivery.
My payment did not go through. What should I do?
Please check your payment details first, then contact your bank or payment provider. For further assistance, contact us at contact@bbjerseys.com.
Where do you ship, and what does shipping cost?
We provide worldwide shipping with tracking information for every order. Standard shipping is free. Express shipping through DHL, FedEx, or UPS is also available: $30.00 for orders under $69, $40.00 for orders from $69 to $138.99, and $45.00 for orders of $139 and above.
How long does delivery usually take?
Each jersey is made to order. Production typically takes 10-20 business days, followed by shipping. Estimated delivery time = Production time + Shipping time.
How long is shipping after production?
Standard shipping is estimated at 8-10 business days after production. Express shipping is estimated at 3-5 business days after the order has been produced and shipped. Production time is not included in shipping time.
How do I track my order?
Once your package has been handed over to the shipping carrier, tracking information will be provided via email.
Why is my delivery taking longer than estimated?
Delivery estimates may vary due to customs clearance, weather conditions, holidays, or carrier delays. If you experience any shipping issues, please contact us at contact@bbjerseys.com and we'll be happy to assist you.
Can I return or exchange a customized order?
Because every product is made to order, we do not accept returns, exchanges, or refunds for customized orders (including Blank Jerseys), except in the cases listed below.
When is a return or refund accepted?
A return or refund is accepted when the item has a manufacturing defect, the wrong product was delivered, or the product was damaged during production. Please contact us at contact@bbjerseys.com with your order number and photos of the issue.
What happens if my order is rejected before production?
If an order is rejected before production, the affected payment will be refunded according to our applicable policies.
Is this jersey good for daily wear?
Both. Our jerseys are designed for performance and lifestyle, making them perfect for games, team events, or everyday outfits.
What printing method is used?
We use high-quality 3D printing technology to ensure vibrant, long-lasting colors that won't fade or crack over time.
How do I choose the right size?
Please check our size chart before ordering. Because every jersey is made to order, review your selected size carefully before you complete checkout.
What can I submit for a personalized product?
When you submit names, text, logos, images, or artwork, you confirm that you own the content or have obtained permission to use it, that it does not infringe any copyright, trademark, publicity right, or other intellectual property right, and that it does not contain unlawful, offensive, or misleading material.
Who owns the design I submit?
You retain ownership of the content you submit. You grant BBJerseys a limited, non-exclusive right to use, reproduce, and modify that content only as necessary to create, process, and fulfill your order.
Are you affiliated with any league, team, or brand?
All third-party names, logos, team marks, characters, and other intellectual property belong to their respective owners. Unless expressly stated, BBJerseys is not affiliated with, endorsed by, or sponsored by any professional sports league, team, school, organization, brand, or other third party. Customers must obtain the necessary permission before submitting third-party content for customization.
How do I report an intellectual property infringement?
Please contact us at contact@bbjerseys.com with your full name and contact information, identification of the protected work or trademark, the URL or description of the allegedly infringing content, evidence that you own or are authorized to act for the rights owner, a good-faith statement explaining why the use is unauthorized, and your physical or electronic signature. We will review complete notices and may remove or restrict access to the relevant content when appropriate.
How can I contact you?
You can reach us by email at contact@bbjerseys.com, or through our online chat from 9:00 AM to 6:00 PM (EST), 7 days a week.
How quickly will I get a reply?
Our team will be in touch within 12 hours.
WHERE IS BBJERSEYS BASED?
BBJerseys is a US-based online store dedicated to creating personalized baseball apparel and gifts for teams, families, and fans.
Do you handle bulk or team orders?
Yes. For bulk orders only, call our toll-free line at +1 (970) 661-2094, Monday to Friday, 9:00 AM - 6:00 PM (EST). You can also email us at contact@bbjerseys.com.
